Terms & Conditions

These terms govern enrolment, classes, payments and our care programs. By enrolling, you agree to the conditions set out below.

Enrolment policy and fees

• Classes hold a maximum of 12 children, excluding accompanying siblings younger than 6 months.
• Minimum enrolments are needed to run each class. Families are notified promptly if their chosen class lacks sufficient sign-ups.
• Previously enrolled children receive priority for re-enrolment.
• Mid-term enrolment is available if space exists, with fees calculated pro-rata.
• Term fees cover one child plus one carer, and include GST.
• Infants under 6 months may accompany an older sibling free of charge. Older siblings, or twins in Baby classes, incur a reduced fee.
• All attending children must be enrolled for administrative purposes.
• When enrolling multiple children, register them in the oldest child’s age-appropriate class.
• Terms typically span 10 weeks. There are no classes on public holidays, and fees are adjusted accordingly.

Missed and make-up classes

• Enrolled children receive two make-up classes per term, within the same term and subject to availability. Make-ups are non-transferable to future terms.
• At least 2 hours notice of an absence is required for make-up eligibility. Absences without adequate notice forfeit the class.
• Additional make-ups may be accommodated subject to space.
• No refunds or credits apply. Occasionally a friend may attend in the child’s place by prior arrangement.
• Fully booked classes unavailable for make-ups may require attendance at an alternate location.
• Make-ups can be reserved from two weeks in advance up to the class start time.
• Cancelling a scheduled make-up requires 24 hours notice.

Illness

Anyone who is unwell cannot attend class, to prevent the spread of illness. This includes coughs, runny noses, flu, colds and conjunctivitis, and applies to enrolled children, siblings and accompanying adults.

Trial classes

New families may attend a single trial class for $32 per session, subject to availability and pre-booked through the office. A trial class does not guarantee a future enrolment or spot.

Trial pack

• Available to new customers only — not to children who have previously attended or trialled an Einsteinz Music class.
• Available exclusively during the first 2 weeks of the term.
• Bookings cannot be modified, transferred or gifted.
• Valid at one location only.
• Missed sessions are forfeited and cannot be rescheduled.
• Cannot be combined with other trial offers.
• Sibling pricing applies for a second child.

Changing classes

Mid-term class changes are not permitted if they would overbook another class or jeopardise minimum enrolment requirements.

Cancellation and refund policy

• Cancellations made up to 7 business days before the term commences receive a refund, less a $35 administration fee.
• Cancellations after that deadline are non-refundable.
• No deferrals are allowed once the term has commenced.
• Medical cancellations with a certificate receive a pro-rata credit, less the $35 admin fee, held as a note towards a future enrolment.

Courtesy in class

• Eating is not permitted in class — children should eat beforehand.
• Adults are asked to keep socialising to a minimum during class.
• Einsteinz Music reserves the right to refuse or withdraw admission for any disruptive participant.

Change of teacher

Where possible, an absent teacher is replaced with advance notice. If a class is cancelled, a make-up or replacement class is offered. Teacher changes may occur as needed.

Media and marketing

Enrolment grants consent for classroom photography and videography to be used for publicity, marketing and social media. Images will not identify children without prior consent. To opt out, please notify us in writing through our contact form.

Daycare program

• Requires full upfront payment and is subject to availability.
• No refunds or credits for missed days, regardless of reason.
• No make-up days.
• The illness policy applies. Behavioural or safety concerns may lead to admission being refused.

After School Care program

• Sessions run from 3:30 PM to 5:00 PM, with mandatory 5:00 PM pickup.
• Late pickups incur a fee of $2.00 per minute, capped at $50.00 per occurrence, payable immediately.
• No refunds or credits for missed sessions, and no make-ups.
• The illness and behavioural policies apply.